Shipping policy

Processing Time

Orders are typically processed within 3–5 business days. Processing may take longer during peak periods, holidays, or product launches.

Shipping Methods and Rates

Available shipping methods, estimated delivery times, and shipping charges are shown at checkout after you enter your delivery address. Rates vary by destination, order details, and the shipping method available for that address.

Delivery estimates begin after an order has been processed and are not guaranteed. Carrier delays may occur after a package leaves our facility.

Order Tracking

When tracking is available, you will receive a shipping confirmation email with the tracking details.

Delivery Issues

If your package is lost, arrives damaged, or shows as delivered but cannot be located, please contact us promptly at info@hydrahaircareinc.com with your order number and any relevant photos. We will review the issue and help determine the next step.

International Orders

International customers are responsible for customs fees, import duties, taxes, and other charges imposed by the destination country. International delivery times may vary due to customs processing and carrier conditions.

Questions

For shipping questions, contact us at info@hydrahaircareinc.com.